Hotel DiamondJacks Casino & Resort (Bossier City, USA)

DiamondJacks, like many casino hotels, keeps the cost of their rooms relatively low so that guests can stay and gamble longer. This represented a significant value for many guests, who were much more interested in gaming than spending their money on an expensive hotel room. .

Most of the guests who stayed here experienced great customer service from every member of the staff, including valets, the friendly dealers at the table games and wait staff working the casino floor. .

The pride of DiamondJacks Resort is their casino, which has over 1,000 slot machines and 22 table games encompassing a nice selection of classic and new games. The casino is open 24 hours a day, enabling guests to play all night is they so desire.

Guests had many issues with broken or damaged items in their rooms. Common issues included A/C units that did not work, stains of the sheets, rust in the showers and tubs, lumpy beds, noisy ceiling fans, unreliable Wi-Fi, cigarette burns, and leaking ceilings. .

Reviews of this hotel included a litany of complaints about the cleanliness of the rooms. They found layers of dust on every surface, mildew in the shower, a film of grime in the tub, hair in the sheets, and complained of a foul smell permeating the room. .

As is common for reviews of casinos, a fair amount of the negative criticism comes from previous guests who lost money during their stay and are now convinced that the machines pay out less than at other casinos. While it is of course possible that this is the case, it is a difficult point to prove or independently verify .