Hotel Holiday Inn Express Lexington (Lexington, USA)

The rooms were thought to be nice and clean by many guests who stayed here. They felt the rooms smelled fresh, had fresh linens and hot water. The pillows could be chosen according to taste and the rooms were well appointed.

The breakfast was found to have plenty of choices and great coffee. Guests enjoyed the fact it was included in the rate and there were hot and cold items available. The hotel’s breakfast went beyond the sweet items.

The hotel is set in a good area and is a base for many guests who want to explore the mountains. The hotel is also close to the interstate for an easy exit and entrance. Guests were happy to have a hotel in the middle of the mountains.

The hotel was thought to be overpriced by guests who stayed here. They felt the brand is not known for such high prices. Their amenities were lacking and some facilities, such as the air conditioning were not working well.

Guests noticed the hotel is set in an older building and that the electricity needed to be updated. There were no outlets for the chargers or laptops. There is also no pool or hot tub available. Guests would have preferred these things to be available.

Guests had not so positive experiences with the hotel staff and were left with a bad taste in their mouth. For example, one guest had mobility problems and the staff did not apologize for a non-working elevator. Guests did not feel overly welcome here.