Hotel Howard Johnson by Wyndham Lexington (Lexington, USA)

Reviewers frequently spoke highly of the customer service, saying they often dealt with professional, pleasant and helpful personnel.

Motorists in particular welcomed the location of this hotel beside Interstates 64 and 81 as it put them a short drive from downtown Lexington, area attractions and shopping plus Shenandoah National Park and Blue Ridge Parkway for scenic mountain drives. Guests liked the way there were gas stations and eateries nearby, although some said the choice of dining options was limited, prompting them to drive in search of alternatives.

Budget-conscious travelers found the reasonable room rates appealing and often said they got good value for money considering there were freebies like parking and breakfast. Reviewers largely found the rooms to be more than sufficiently spacious, comfortable and clean for a short stay. Guests also praised the cozy beds and liked the way some rooms had pleasant views of the Shenandoah Valley and Blue Ridge Mountains.

Although many guests said their rooms were in a good state of repair, critics sometimes said the hotel had seen better days and would benefit from additional remodeling to address largely cosmetic maintenance issues such as dated decor and tired-looking furniture. There were also reports of slow-draining water and blocked drains at times.

For some reviewers, unpleasant smells proved to be a nuisance at this property. There were claims of musty smells in certain rooms.

While many reviewers were more than satisfied with the cleanliness standards at this property, there were some critics who thought there was work for management to do to improve the guest experience. Occasionally dirty bathrooms, mold and stained sheets were among the cleanliness issues reported.