Hotel Hilton Garden Inn Reno (Reno, USA)

There were numerous comments that this hotel offers a wonderful environment for corporate guests. They loved how the business center offers a reliable place to work, and they felt that the hotel's generally quiet environment helped them stay productive or rest when needed.

Guests appreciated how the hotel provides consistent refreshments like coffee and cookies through the day and night. These treats are located in the lobby, and they're free of charge. These perks may be especially welcome if you need a quick solution during a lobby meeting with a client or friend.

Guests often discussed how the staff obviously work hard to make stays as good as possible for all guests. Even when guests had trouble-free stays, they said the staff made themselves available to give assistance and do so cheerfully.

Sometimes guests felt that their stays would have been more reasonably priced if the hotel would have offered a complimentary breakfast. It doesn't, but the people who chose to eat their morning meals at the hotel were generally satisfied by the taste of the food.

Some of the beds at this hotel have a built-in feature where you can adjust the firmness of the mattress. There were many comments about how that functionality did not seem to work, so guests often felt like they were sleeping on hard floors instead of beds.

There was occasional feedback from guests that the housekeepers made a few oversights. For example, guests found problems like carpets that needed vacuuming and waste baskets that remained full after rooms were serviced.