Hotel Hilton Garden Inn Boise Spectrum (Boise, USA)

Guests usually found that the staff were very accommodating and cheerful. That was even true when guests brought up minor issues with the expectation of them being resolved. Because of that commitment to good service, guests usually ended up being very impressed.

There were many guests who commented that they would eagerly return to this property if they were ever in the area again. Clearly, the accommodations and level of service made lasting impressions.

Guests discussed how the rooms are very spacious and equipped with things to make occupants feel at home. Frequently, guests decided to stay here prior to embarking on early morning flights, and found the accommodations and atmosphere helped them get the relaxation they desired.

Sometimes, guests expressed an opinion that they expected better-quality accommodations for the rates they were charged. Generally though, that feedback was just a passing thought and didn't make guests overly upset about their stays here. Perhaps that was because most did not experience issues, and when they did, staff worked hard to make things right.

Guests frequently said that more clarity was needed in terms of how much breakfast costs, and that there's an associated fee at all. Although some guests were a little disappointed that the breakfast is not complimentary, those who ate it usually said it was good. Furthermore, some said it surpassed expectations.

Guests often found the mattresses too firm for their tastes. Also, although the firmness level of the mattresses is supposed to be adjustable, many guests were not able to make adequate adjustments, or found that doing so didn't help.