Hotel Hilton DFW Lakes Executive Conference Center (Grapevine, USA)

With a spacious gym equipped with state-of-the-art gear as well as a huge pool with hot tubs, fitness conscious guests are overjoyed at the options for maintaining their regimes. For those that take things a little slower, landscaped gardens are a popular place to take a leisurely stroll.

The hotel's shuttle is frequently credited with getting guest's stays off to the perfect start. Travelers landing at DFW airport can call for the shuttle, be picked up in minutes by an extremely polite, conversational and helpful driver and be dropped at the lobby in under 10 minutes.

While the surrounding area is replete with fine eateries, guests highly recommend trying the food in this hotel's bar and restaurants. Reviewers rave about the finger food available in the bar, while specialist chefs are roundly praised for their skills in producing an array of delectable dinnertime dishes.

A handful of guests have been less than impressed with the customer service here. Disinterested doormen, vacant valet parkers, eye-rolling receptionists and indifferent waitstaff have shocked some visitors used to higher standards of hospitality from the chain. Recent comments suggest gradual improvements are being made.

According to reviewers, this hotel is crying out for an update. Some suggest nothing has changed since it opened decades ago, with aging furnishings, carpets and wallpaper. Ingrained cigarette odors annoy some with higher expectations, while others bemoan the lack of USB charging ports and power points.