Hotel The Ritz-Carlton Dallas, Las Colinas (Irving, USA)

Guests positively glow after a luxurious session in the hotel's world-class spa. Designer products and holistic treatments rejuvenate weary travelers while fitness fanatics seeking something a bit more challenging love the well-equipped gym and workout facilities. An amazing pool and award-winning golf course provide additional distraction.

Good natured and multi-lingual staff go above and beyond to ensure visitor needs are not just met, but routinely exceeded. Even for travelers accustomed to exceptionally high standards of customer service, the attention to detail and willingness to assist shown by personnel from across departments leaves a lasting impression.

While guests rave about all the hotel's rooms, special mention is made by many of the wonderful villas dotted around the grounds. You don't need to be a golfer to fall in love with the panoramic views over the stunning TPC course, which countless guests recommend making the upgrade for.

One of the few but recurrent issues is that of noise from other hotel guests. Those in rooms facing or in the vicinity of the bar are more likely to be disturbed, especially of a weekend when late-night revellers like to keep the party going into the early hours.

While the dedication of most staff members remains unquestioned, some reports suggest that those attending to the pool area are, from time to time, a little under-enthused. At other times, guests note that the area is seriously understaffed-not something they expect from an establishment such as this one.

Slow room service, inconsistent/non-existent turndown services, small televisions and loud plumbing are among the short list of minor grievances reported by guests. In spite of this, the vast majority have a memorable stay and would recommend the hotel to fellow travelers.