Hotel Hampton Inn Houston Willowbrook Mall (Houston, USA)

If the first meal of the day is high on your list of importance when choosing a hotel, you will be happy to note that a number of guests said they found the breakfast offerings to be very good. You will not go hungry when staying at this hotel.

Guests also had positive things to say about the hotel's central location. People liked that it was just across the street from a major mall while also being close to the downtown area and a lot of things to do.

For the most part, there were positive remarks about the comfort level of the rooms.

Some guests said they did not feel that their rooms were cleaned in a timely and efficient manner. It was mentioned that some people came back from outings to find their rooms half cleaned or in the process of being cleaned, which was disappointing.

Though not everyone was in agreement, a few people said that customer service could be improved as staff members were not always the most helpful or overly friendly in their greetings.

There were comments about hearing outside noises as well as noise levels from other guests, such as children running around in the rooms above. If noises bother you, you may want to pack a pair of ear plugs just in case.