Hotel Grand Hôtel Times - Aéroport de Québec (Québec-City, Canada)

The hotel is conveniently located close to the airport, which can be reached within 20-minutes by car or 40-minutes by public transport. The Galleries de la Capitale mall and the Méga Parc amusement park are a few minutes' walk away. ExpoCité entertainment complex can be reached in 25-minutes by bus.

The staff are polite, friendly and helpful. Staff are quick to answer questions and endeavor to provide assistance and meet requests where possible in a timely fashion.

The rooms are well presented and decorated in a modern design. The rooms are clean and spacious and the beds are comfortable.

The combination of darkly painted rooms and low lighting in the guest rooms creates a dark and sometimes 'dingy' atmosphere. Some guests felt that the rooms would have been improved with better lighting facilities.

Some guests felt that additional customer service training is in order. Some staff members behaved in an unfriendly manner and at times were rude with guests.

Guests commented that the hotel was not good value for money and the amenities provided in the guest rooms did not warrant a 4-star rating. Tea and coffee making facilities were not available in the rooms. The complimentary buffet breakfast was poor in terms of variety of food offered. Cleanliness was also not of a high standard.