Hotel Fairfield Inn & Suites Chicago Naperville/Aurora (Naperville, USA)

Guests consistently gave good reviews about the service they received. Specifically, they said that the staff members were very polite and tried to speedily resolve issues as much as possible. Some guests reported that the staff went far beyond expectations when meeting requests.

Guests had good feedback to give about the hotel's indoor pool. They felt it was well maintained, and said this amenity was a huge hit with younger members of the family who were restless after being on the road for a long time.

The beds were a highlight of this property. Guests said the mattresses were soft and supportive of their spines. After a day of traveling, the beds helped guests quickly fall asleep and get restored.

Guests reported that although this hotel is located just off the interstate, it is very hard to find. Some of them even had difficulty when using GPS devices. The problems were mostly due to poor signage, since guests were not sure where to turn to reach the property.

Guests who were placed in rooms that faced the traffic were sometimes kept awake by the noise. If you are easily awakened by sounds, it's a good idea to either request a room as far away from the cars as possible, or be sure to pack some earplugs.

Some guests complained that there is only one restaurant that's reachable on foot. Although other options are just slightly further away, it's not feasible to reach them on foot. With that in mind, this hotel may not be the best choice if you do not have a car.