Hotel Extended Stay America Suites - Memphis - Germantown (Memphis, USA)

Most guests have liked the customer service staff at this hotel, saying that they are warm, pleasant, and accommodating. This helped guests to feel at home at the hotel, as they felt as though they could approach the staff whenever they experienced an issue.

Past guests have found the location of this property to be quite convenient. Not only is the hotel located in the Germantown neighbourhood of Memphis, which is a very safe area, but it is also within walking distance of countless different restaurants.

Guests have approved of the rooms at this hotel, saying that they are large and usually very clean. The majority of guests also liked having a kitchen in their rooms, as this gave them the chance to cook their own meals.

Multiple guests have been disappointed by the quality of the breakfast that is offered at this hotel. In addition, guests have found that the breakfast frequently runs out of items early in the morning, leaving some guests without food.

Numerous guests have complained about the hotel not offering daily housekeeping unless you request it and pay an additional fee. Guests would have preferred to at least have their towels changed and garbage emptied each morning.

There have been complaints about the fact that the rooms don't come fully stocked with dishes and cutlery. This was an inconvenience for guests, as they were forced to head back to the front desk to grab these items.