Hotel Extended Stay America Premier Suites - San Jose - Airport (San Jose, USA)

The spacious rooms featuring flat-screen TVs and well-equipped kitchenettes were a hit with those on extended stays because they could easily prepare meals. Budget-conscious visitors felt the property offered a comparatively affordable option considering that accommodation prices were usually steep in the surrounding area. Guests often said they found the rooms suitably comfy and clean for their needs.

Passengers using the nearby San Jose International Airport welcomed the location of this hotel as it was so close to the terminal building. Drivers liked the easy access to the Bayshore Freeway, which made it quick and simple to get to sports arenas, Silicon Valley sites, universities, museums, shopping malls and theme parks. The free parking was another bonus. Reviewers also appreciated the proximity of petrol stations, bus stops, light rail stations and places to eat.

Lots of guests said they encountered helpful, pleasant and professional members of staff who offered good customer service. Animal lovers were pleased about the pet-friendly policy.

Critics in some rooms were dissatisfied by cleanliness problems such as stained bedding, unsatisfactorily cleaned bathrooms, dirty fridges and litter. Travellers sometimes wished the free weekly housekeeping could have been provided more regularly. Maintenance grumbles focussed on bathrooms requiring minor repairs, poor TV reception, blown light bulbs, aging kitchen appliances and tired-looking items of furniture.

Even though plenty of reviewers appreciated the simple free takeaway breakfast of muffins, coffee and fruit, others criticized the limited range of food and drink options on offer.

Several light sleepers were occasionally inconvenienced by nuisance noises travelling through thin walls from neighbouring rooms. Food smells and lingering smoky odours also bothered critics in some of the rooms.