Hotel Embassy Suites by Hilton Walnut Creek (Walnut Creek, USA)

Many guests have given the front desk and management staff rave reviews, often commenting on their smiling faces and friendly conversation. Guests often note that the hotel provides good value for the Bay area, particularly given the breakfast, evening reception, and Wi-Fi (for HHonors members) included in the rate.

Guests generally describe the suites as comfortable, clean, and spacious. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other. Guests also often remark that it is easy to catch the BART just across the street, and enjoy breezing past the heavy traffic into San Francisco.

Many guests describe the complimentary breakfast buffet as "exceptional" for its impressive variety of hot and cold options, including made-to-order omelets, pancakes, and French toast. Though the area is busy, guests praise the hard-working cooks and wait staff for keeping the line moving and clearing the tables promptly, always with a smile. The nightly Manager's Reception is well appreciated as well.

Light sleepers with rooms overlooking the BART route generally found that the service interrupted their sleep. Others were kept awake by thin walls or noisy air-conditioning.

Several guests were disappointed to find that valet parking was the only option, and many considered the charge unreasonably high for the neighborhood.

Some guests note that the Embassy Suites Walnut Creek is an older building, and that the furnishings and decor have an unmistakably "old and tired" feeling. A few guests also had housekeeping oversights to report.