Hotel Embassy Suites by Hilton Richmond (Richmond, USA)

Guests rave about the recently remodeled rooms, which feature comfortable furniture and tasteful decor. Most guests also describe the rooms as very clean and spacious. Families and groups love the added space and privacy of the suite layout, noting that closing the door to the bedroom area keeps out the noise from the hallways and atrium.

The complimentary breakfast buffet gets high marks for variety and presentation, with guests often commenting on the made-to-order omelets. Many guests also look forward to the daily Manager's Reception, which generously includes mixed drinks as well as wine, beer, and a variety of tasty snacks.

The reception, housekeeping, and wait staff have received many positive reviews for their friendly and professional customer service. Guests often comment on their smiling faces and efficient, thoughtful approach to solving issues.

While many guests are pleased to have a second sink in the bedroom area, they often go on to note that the bathrooms are a bit small and some feature walk-in showers instead of tubs, which presents some challenges for families with little ones.

Though the hotel has a 100% smoke-free policy, some guests seem to feel that it does not apply to the balcony areas, so their non-smoking neighbors are still troubled by the smell when using their balconies or opening their windows. Some have reported cigarette odor in their rooms as well.

Though many recent guests are wowed by "like new" rooms, others find just the opposite, so it may be a matter of time before every room in the large property is up to date. Some also note that the elevators are slow.