Hotel Drury Inn & Suites Houston Near the Galleria (Houston, USA)

Guests were consistently surprised over how the staff members were so pleasant to deal with and consistently asked guests if there was anything they could do to make their stays better. There were even frequent reports about how the property's general manager took a very hands-on approach by interacting with and introducing himself to guests.

Guests were delighted by how the hotel offers a complimentary hot breakfast buffet, plus afternoon snacks, evening foods and cocktails. They felt that all these freebies really helped the hotel stand out, and allowed them to save a lot of money.

Many satisfied comments were made about the property's indoor/outdoor pool. It was especially appreciated by younger guests, who were typically fascinated by its design that allowed them to swim in a partially covered environment, and then fully outside.

Guests said they would have liked the food setup better if a greater variety of different items were offered throughout the week. However, they remarked that the breakfast didn't change at all, and the evening fare only varied a little bit. When guests were staying more than a few days, they began to get a little bored.

Guests remarked that for the rates they paid, they would have expected larger accommodations.

Guests thought the hotel could benefit from a facelift. They commented about how the décor is old fashioned and some parts of the rooms are showing their age.