Hotel Days Inn Sanford (Sanford, USA)

One of the few positive things guests could agree on was that the hotel’s staff were the highlights of their stay. Guests found them to offer a warm welcome on arrival, and be more than willing to try to help out when circumstances called for it.

A number of guests mentioned that they found the rooms to be quite spacious; certainly bigger than they were expecting in this hotel category. They clearly enjoyed the sense of luxury that the extra space provided.

Guests liked the location of the hotel, especially the fact that it was close to the highways. This made getting around the region a breeze.

This was by far the most common, and most serious, complaint. Guests didn’t just think that the decor was old fashioned, they felt that the whole property was looking very shabby. In their mind, it was clear that it had not been properly maintained over the years, and now needed a full renovation to be brought up to a reasonable standard.

A large number of guests traveling in summer were bitterly disappointed to find that the hotel’s pool was not open and/or in an acceptable state. Guests mentioned that it was full of slime, while some also mentioned a tarp being pulled across it. They felt it was false advertising, since the pool was mentioned in the hotel’s marketing materials.

Guests really did not think much of the complimentary breakfast offered at the hotel. For a start, they found it much too limited in variety to generate much enthusiasm. Secondly, even the foods that were offered were said to be poorly prepared and presented.