Hotel Country Inn & Suites By Carlson Deer Valley (Phoenix, USA)

Positive reviewers frequently say that this hotel meets all of their sanitary standards. Upon checking in, many satisfied guests noted that their rooms were spotless, from sheets to carpets to bathroom fixtures. The same could be said of public areas such as the fitness center.

Many happy guests enjoyed the hotel's location. The proximity of a shopping center made it easy for them to access a number of cafes and restaurants. They were able to grab lunch or dinner without driving, and some picked out clothing along the way.

Even negative reviews frequently mention the staff as a bright point. Satisfied guests, meanwhile, seem to agree that the hotel's employees do a fantastic job of caring for all of their guests. From the front desk to management, they felt welcomed and cared for throughout their stay.

Disappointed reviewers often claimed that breakfast was not up to the standards they'd come to expect from the chain. Some said that the quantity of food available was not sufficient for the amount of guests. Others complained that appliances such as the toaster did not work fast enough.

Many negative reviews argued that the hotel needs an update. They thought that many of its features were dated, especially considering the price they paid for their accommodation. They felt uncomfortable and expected much more.

Disappointed guests across several review sites said that the hotel's smells were a bit off-putting. Some noticed cigarette smoke in their rooms and on the grounds. Meanwhile, others reported a musty scent in their accommodation.