Hotel Best Western Plus Springfield Airport Inn (Springfield, USA)

Most guests were happy with the level of customer service they received, with some saying staff went out of their way to help guests solve problems and ensure they had everything they needed.

For a budget overnight stay, most guests praised the hotel for being clean and comfortable.

As an overnight stay either before or after a flight, this hotel does exactly what it needs to go. Guests appreciated the convenience and the cost of a night here, with the vast majority being happy that it was functional, and wasn't anything too unnecessarily fancy.

Most guests who have stayed here say the hotel staff were friendly and helpful, and had a good experience, but a very small number of guests have had problems with customer service, saying their reservations were messed up, or that staff were absent or rude at check-in.

Breakfast is generally very well received, but the breakfast room is relatively small for the number of guests the hotel can accommodate. This can mean guests have to wait their turn for breakfast when no seats are free.

Many guests favored the hotel for its easy access and close proximity to the airport, and appreciated somewhere to stay for a night while traveling. However, guests expecting a holiday hotel may be disappointed, as this is an older style of hotel and guests report that accommodation is quite basic, and the hotel would need some refurbishment before it becomes a destination hotel.