Hotel Best Western Plus Heritage Rail Inn & Suites (York, USA)

The spacious, well-cleaned and modern rooms at this mid-range chain hotel went down well with visitors, who liked the smart decor, cozy beds and work desks. Many reviewers remarked that their rooms were well-equipped with microwaves, flat-screen TVs, coffee-makers, mini-fridges and complimentary toiletries. The generously-sized suites adding sofa-beds appealed to families looking for extra space. Guests also welcomed the free Wi-Fi and shared facilities like the fitness center, outdoor pool and on-site convenience store.

According to most reviewers, the professional, friendly and obliging personnel were a pleasure to deal with and provided great customer service. Animal owners were delighted that pets were allowed.

This roadside hotel’s suburban location south of downtown York, Pennsylvania appealed to guests as there were gas stations and several dining options in the vicinity plus ample free on-site parking. Furthermore, it was within easy driving distance of downtown York with its notable historic buildings. The proximity of Interstate 83 appealed to drivers as it made it straightforward to access area attractions, academic institutions, shopping malls, sports venues and fairgrounds.

Minor maintenance and cleanliness issues disappointed critics in several rooms. These included slow-draining water, bathrooms that could have been more comprehensively cleaned and trash leftover from previous guests.

The complimentary express breakfast buffet featuring hot and cold items divided opinion. Although many guests loved the signature cinnamon rolls and appreciated the simple offering of eggs, bacon, pastries, fruit and cereals, others were less impressed. Critical diners felt the food choice was too limited or that the breakfast room was rather cramped.

One downside of the pet-friendly policy was that several guests detected lingering pet smells in certain rooms, which some found unpleasant.