Hotel Best Western Plus Hanes Mall (Winston Salem, USA)

Since the hotel is just within a close walking distance from major establishments such as Hanes Mall, guests are impressed with the accessible location, as well as its close proximity to shuttle services. Tourists' attractions, restaurants, and outdoor shopping centers can easily be reached.

Aside from the warm greetings from staff, guests are also pleased with their helpful assistance in providing proper directions and other useful tips. Staffs were also consistent with their attitude, and prompt in dealing with all the requests from the guests.

Most guests are extremely satisfied with the quality of the mattresses and pillows. They considered it to be the one of the most comfortable beds they've ever slept on due to the soft and more than the standard number of pillows available inside the rooms.

Guests were disappointed with the quality and poor selection of breakfast food. They had issues with the coffee which was a not freshly brewed, and boring breakfast choice. Some guests were also upset with the lack of enough healthy options served during breakfast.

The noise coming from the mini-fridge, washer, and pipes as well as the loud talking of people from the hallway were irritating to most guests. Some guests were also placed near the elevator so they could hear all the vibrating noises. Thus, guests are advised to wear earplugs or request for rooms far from the elevator.

Some guests had issues with the poor function of the elevator. Guests were quite uneasy and scared to take the elevator due to the old design and smell which made them question its safety. The elevator doors won't close most of the time too.