Hotel Best Western New Cumberland Inn & Suites (New Cumberland, USA)

Guests were pleased to find that this Best Western location offered good, solid accommodation. Overall, the rooms here were clean and tidy, but the main draw was this property’s location. Set right off of the interstate, this hotel proved to be a hit with those looking for good access to the region’s Civil War battlefield sites as well as Hershey Park.

This hotel does offer a considerable array of guest amenities and this certainly hasn’t gone unnoticed. The full complimentary breakfast was a hit with many, while others were pleased to find that the pool, hot tub and the on-site fitness room were kept in good working order.

Rounding out this hotel’s good points, new arrivals to this property were gratified to find that the staff here – the front desk team in particular – were helpful and friendly.

While room surfaces were clean, there were multiple reports here of mold and mildew in guest units. This seemed to be especially prevalent in this property’s bathrooms, with many noting crumbling tub walls in urgent need of repair. Additionally, some felt that the carpets here are very dirty and are in need of a deep clean.

Old smoky odors were also a consistent issue at this Best Western location. Some guests reported having to change rooms multiple times after finding that their non-smoking accommodation smelt very strongly of smoke.

While the reception team here was notable for their friendliness, a number of past guests reported that, when a real problem did arise, some members of the management team were unsympathetic and even hostile. This had an unpleasant impact on a number of stays.