Hotel Best Western Capistrano Inn (San Juan Capistrano, USA)

Located next to the 5 freeway, Best Western Capistrano Inn has the perfect location for exploring all of Southern California, from San Diego to Los Angeles. The ocean, beach and harbor are four miles away. If you're getting in by train, the Amtrak station is only a mile away. The hotel is easily accessible from the freeway exit and walking distance to the historical district of San Juan Capistrano. .

Guests were impressed with the breakfast, saying it was filling, delicious and had more variety than they expected. Guests appreciated that there were plenty of hot selections. The breakfast area has lots of seating so you don't have to worry about finding a table. .

The staff is very knowledgeable and helpful. They know the area well and can give excellent directions and recommendations. Guests appreciated the staff being constantly accommodating, especially with early check-ins and late check-outs. .

Several guests had trouble with getting hot water in their rooms, saying that the water was lukewarm at best. This reportedly happens often when the hotel has a high volume of guests. .

If you're a sensitive sleeper, you may want to bring earplugs as guests have complained hearing their neighbors through the thin walls. A few guests also had heard noise from the highway, but you can request a room facing away from the roads. .

Some guests found the decor to be outdated and uninviting, some of the outlets did not work, and several appliances were non-functional. The rooms, however, are kept very clean and orderly and the hotel is slowly undergoing renovation. Both the pool area and about half of the rooms have already been redone. If you have any trouble with your room, the staff is friendly and eager to help solve the problem. .