Hotel Bencoolen@Hong Kong Street (Singapore, Singapore)

The location of this property was tough to beat. Guests were pleased to find that they had easy access to the wider Singapore area thanks to Clarke Quay Mass Rapid Transit (MRT) station, which is located a short walk from this property. Those keen to take in the sights were pleased to find that Singapore's Marina Bay, Chinatown and Arab Quarter areas are located in close proximity of this hotel.

Guests were impressed by the overall standard of cleanliness at this hotel, with many praising the quality of the in-room housekeeping.

The staff here are noted for being thoroughly pleasant and smiley. This created a very positive impression among guests, who were also delighted to find that - where possible - this property's reception team had no hesitation in issuing room upgrades.

Small, tight rooms were a consistent issue at this city centre property. Those with lots of luggage in tow reported that they struggled for storage space.

Most commented that the breakfast here felt like an afterthought. Many felt that the meal lacked variety and guests also noted that the limited items on offer were not replenished quickly by staff. Conversely, it was also noted that any leftover food items were left out for hours without being covered.

Finally, multiple guests reported that space was also an issue in this property's very small dining area. Most reported that getting a table was a struggle, especially when the property was operating at full capacity or during peak breakfast hours.