Hotel Aura (San Bruno, USA)

Air passengers in particular found it convenient that this hotel was about ten minutes' drive from San Francisco International Airport. Those traveling without the car appreciated the free shuttle service to and from the airport. Motorists welcomed being next to California State Route 82 for straightforward access to shopping malls, freeways, area attractions and downtown San Francisco. Non-motorists appreciated the proximity of train stations and bus stops for exploring the Bay Area.

Many visitors commented that they got a decent amount of bang for their buck at this hotel due to its usually competitive room rates. The rooms reportedly weren't fancy but were well-appointed and spacious. Reviewers often found the smoke-free policy appealing and many said the rooms were more than sufficiently comfortable and clean. The free breakfast was a bonus, but some guests felt the choice was limited.

Plenty of travelers paid tribute to the customer service, often saying they dealt with obliging, kind and professional staff.

Even though many guests said their rooms were well-appointed and in a good state of repair, there were some critics who encountered sub-standard maintenance. There were occasional reports of tired-looking furniture, dim lighting and slow-draining water.

Noise from adjacent rooms and corridors was occasionally audible through thin walls, according to some light sleepers.

Although guests liked the provision of free parking on-site, there was occasional criticism of the limited availability of spaces, which sometimes posed headaches for latecomers. Moreover, there were some motorists who found the spaces rather small and tricky to negotiate.