Entella Hotel (San Francisco, USA)

The hotel's location within San Francisco's North Beach neighbourhood has been mentioned by numerous guests as a substantial draw, with many pointing out its closeness to sight-seeing sites such as the Fisherman's Wharf. Moreover, several reviewers were pleased that the Chinatown, as well as the beach, was easily accessible from the hotel. Guests also complimented the hotel for being close to public transport services such as cable cars and other transit stops.

Several visitors have also praised the hotel's staff for being friendly and polite. In many instances, the visitors found the staff to be quite responsive to their enquiries and complaints.

Moreover, guests mention that the hotel is rather low-priced, despite being located in the popular North Beach area of San Francisco.

Unfortunately, many reviewers have expressed their discontent toward the condition of the hotel and feel that it is not well maintained. Additionally, the lack of an elevator is criticised. This is a problem for some guests who do not appreciate climbing two flights of stairs to reach the front desk.

The state of the rooms is also criticized, with some guests complaining of uncomfortable beds and poor maintenance. A lack of air-conditioning, heaters and proper furnishing was also panned by guests for contributing to the lack of comfort in the rooms.

Quite a number of guests do also mention that the shared bathrooms provided by the hotel are below standard. Many complain that they are not kept as clean as they should be and need proper maintenance.