El Cid Granada Hotel & Country Club (Mazatlan, Mexico)

Guests who are looking for peace and quiet are delighted with the El Cid Grenada Country Club. If you want to be at arms length from the excitement and buzz of downtown Mazatlan, this hotel with a calming ambiance, is ideal. Guests love the secluded pool, which is a lot less busy than at the sister resorts, and the beautiful grounds. You should also be hassled a lot less by beach vendors. If you ever want a bit more action, however, you can pop over the bridge to the more animated El Cid Castilla or El Moro Beach resorts.

You should be pleased with the quality of the service that you will receive from the hotel's staff. Guests like their smiley and friendly disposition as well as their willingness to help and answer any questions you may have.

The choice and quality of food at the resort is very much appreciated by the guests. Not only do you have El Patio, the Italian restaurant, the grill and sushi bar available, all-inclusive guests can make use of the other resorts' restaurants too.

Guests frequently recount problems and confusions regarding their bookings. Many don't receive the rooms that they were expecting or the facilities they were hoping for. They often have to change rooms. The descriptions on online reservation sites don't appear to be very clear and can be misleading.

The hotel is often viewed as being tired and old, even if it is well-maintained on the whole and clean.

Guests expect to have certain things like Wi-Fi, coffee making facilities in their room and bottled water included in their rates. They are naturally not very thrilled to have to pay out extra for these services. The Wi-Fi can get expensive when you have to pay per device.