Crowne Plaza Kansas City Downtown, an IHG Hotel (Kansas City, USA)

Guests consistently praise the staff at the hotel, saying they go above and beyond to make sure everyone who stays with them is well taken care of and has all of their needs met. Staff are happy to recommend restaurants and resolve any room issues, and many guests say they really feel at home because of the friendly service they receive during their stay.

Looking out over downtown Kansas City, guests say that the views are a real highlight of their stay at the Crowne Plaza, and they recommend requesting a room as high in the building as possible in order to get the best experience.

Many guests say they really appreciate that the rooms are maintained to a high standard of cleanliness, as it's a huge weight off their mind to be able to come back to a tidy, well-kept room after a long day of traveling or sightseeing.

Some guests feel that while the hotel is generally clean and comfortable, the décor and furnishings in the rooms could use some sprucing up to make them feel more modern.

Unfortunately the hotels popularity can sometimes mean that the elevators in the building are rather crowded and require a bit of patience, especially at peak times of day. However, most guests find this doesn't negatively affect their stay overall.

Due to the hotel hosting conventions from time to time there can be some noise heard on the lower floors, which some guests find makes it hard to rest. Light sleepers or those wishing to nap at odd hours may want to keep some earplugs handy.