Antusa Palace Hotel&spa (Istanbul, Turkey)

Judging by the reviews of past guests, the staff at this Sultanahmet property go out of their way to offer attentive service to all customers. Many have commented how the team here seem to put guests first and foremost, doing all they can to ensure a comfortable stay at this property. This included a follow-up phone call to check in on new arrivals as well as an array of services and comprehensive tourist facilities. This seamless end-to-end service went a long way to impress guests, with many taking the time to thank staff by name in their reviews.

Sultanahmet is the historical heart of Istanbul and guests were pleased to find themselves in close proximity of the city’s top sites, including the Hagia Sophia, the Blue Mosque and the Topkapi Palace. All things considered, many felt that the location of this hotel ranked alongside customer service as one of this property’s outstanding attributes.

From the basement hammam and spa to laundry and maid services, this property boasts an array of solid amenities that are much appreciated by guests. Lekker, the on-site restaurant, is praised routinely by guests for serving up a top-quality menu of Turkish offerings.

Guests commented that the variety of options on the breakfast buffet could be improved and expanded, with many wanting more Western-style offerings.

Noise – from both adjacent rooms as well as the street – was a problem here. Many reported that this din was clearly audible inside units and proved to be disruptive.

Guests also reported that the units here are on the smaller side, with many dismayed by what they felt to be uncomfortably cramped in-room conditions.