Village Hotel Manchester Hyde (Hyde, United Kingdom)

Despite other concerns, guests found their beds comfortable and clean. A few complained that they received two single beds pushed together instead of double beds, but hotel staff go out of their way to switch rooms if guests complain.

The fitness centre on-site garnered rave reviews from guests, especially the regular work-out classes and the pool.

Guests noted that staff were friendly and customer service was very good, including compensating customers for what appears to be a long litany of complaints.

Guests complained of poor service and badly presented food. Guests thought the restaurant was a nice place to eat and a good value for the money.

Guests complained that the hotel was very loud. The rooms are not soundproofed, and guests complained of both noise from adjacent rooms, ongoing events in the hotel, and the elevator shaft.

Although some guests rated their rooms as spotless, almost an equal number noted that their rooms and bathrooms were dusty, mouldy and superficially cleaned. Some guests suggested that rooms needed a new coat of paint and many complained of broken applian