SureStay Plus Hotel Johnson City (Johnson City, USA)

Guests overwhelmingly say the staff at the hotel are friendly and professional, and that this enhanced their stay. Some have reported being very pleased with the way staff have dealt with any issues they have had with their stay, and that these were resolved to their satisfaction.

Many people who have stayed in the hotel have complimented the beds which they describe as very comfortable.

Guests describe the hotel breakfast as being very good, and plentiful enough to keep them going all day. Others have been particularly happy with the choice of nearby restaurants for their evening meals.

Some guests arrive not having realized that the pool facility offered by the hotel is actually part of the nearby leisure center and not on-site. As such it has an earlier closing time than guests might normally expect of a hotel pool, which has caused some guests to be disappointed. However others have been pleased at the opportunity to use a dedicated health club rather than a hotel gym and pool.

Most guests have been happy with the facilities offered by the hotel, but a small number of guests have complained that the hotel seems to be slightly rundown, with worn furnishings and lingering smells, including smoke from other rooms.

A minority of guests have said they have been disturbed by noises at night, including fellow guests in other rooms, noisy air-conditioning units in the rooms, and vehicles outside the hotel.