Sevilla Palace Hotel (Mexico City, Mexico)

Guests were happy to have a rooftop swimming pool where they can head to for some relax time. It was a good viewpoint to see the city from a panoramic angle. Taking a swim on the pool was a nice facility to have.

The rooms were found to be clean and cosy by guests who stayed here. The rooms were cleaned regularly and had comfortable furnishings, including the beds. The bathrooms were also spacious and the rooms too.

Guests felt the price of their hotel stay was of good value. Guests were happy to have clean and comfortable rooms, a rooftop pool with nice views and a central hotel. The rooms were clean and comfortable as well. The price paid was ideal for guests not pretending a luxe stay.

The Wi-Fi was found to be limited and not working well for guests. Many of them traveled for business and needed a good internet connection to use. They were disappointed the access is also limited to one device.

Guests felt the hotel was in need of a renovation since it was showing its age. The air conditioning system was from decades ago, the telephones as well, and the showers were not working well.

Guests had a difficult time communicating with the staff as their English skills were not good. They also had problems with reservations and rooms which was annoying for guests who were hoping to find professionals.