Seralago Hotel & Suites Main Gate East (Kissimmee, USA)

Guests to this Orlando, FL location feel that a standout aspect of the hotel is the combination of its location and shuttle service. They appreciate that the hotel is only three miles from Disney's Typhoon Lagoon and just six miles from Walt Disney World Resort, as well as a short walk to Old Town Kissimmee. This proximity is bolstered by the fact that there is a complimentary hotel shuttle running to Walt Disney World, SeaWorld, and Universal Orlando.

Guests say that the pool amenities at Seralago Hotel & Suites Main Gate East are greatly appreciated. There are two impressive Olympic-style swimming pools for the adults, as well a kiddie pool. Also, there are two whirlpools on-site that can be enjoyed.

The staff here reportedly do a great job of interacting with guests. Word is that the staff are pleasant and easygoing, and this affable nature is a desirable amenity all of its own.

There are a substantial number of reports that the hotel is not clean enough. Trash gets left behind in rooms sometimes, and surfaces are dusty.

Some guests report that roaches have been spotted in their guest rooms. This is likely related to the cleanliness issues previously detailed above. The presence of roaches understandably makes guests to this Orlando destination squeamish, and really puts a damper on their stay.

Aside from cleanliness issues, guests also report that the rooms here at Seralago Hotel & Suites Main Gate East are dated and in need of renovation. Furniture is old, and mattresses are worn down. Guests report being able to easily feel the springs of the bed as they try to sleep, and say that the pictures of the rooms posted online don't match up with the reality of the situation.