Riviera Hotel Carcavelos (Carcavelos, Portugal)

Guests couldn't think of anything negative to say about the location. Many found it to be better than they expected, with easy access to Lisbon, as well as conveniences like shopping and restaurants right next door.

Another standout feature of this hotel were the lovely staff. Everyone from the front desk personnel to the restaurant servers were pleasant and personable, and guests felt like they were well taken care of. If you think that great customer service is hard to come by, this hotel might change your mind.

Guests said that this hotel had a nice ambiance, which included the well cared for facilities. The gym and pool didn't disappoint, and many would return for the quality of amenities offered.

Internet access was very limited, according to guests who often gave up trying to connect. It seems that due to this hotel's size, there simply isn't the signal strength to reach rooms on higher floors or those at the end of the corridor. You might have better luck in the lobby, but for many guests this wasn't an acceptable solution.

A few guests encountered problems with things like leaky air conditioners, broken light bulbs, and plumbing concerns. While staff were generally responsive, the volume of guests sometimes dictated how long it would take for repairs.

Riviera Carcavelos has the capacity to host large groups, and as such, some guests had to deal with noise from inconsiderate neighbours. If a sports team is staying for the night, you might have to say goodbye to a restful sleep.