Raffaello Hotel (Chicago, USA)

The downtown location of Raffaello is perfect for those wishing to explore the city as well as those on business. With just steps away from Michigan Avenue, Navy Pier, and Millennium Park, the entertainment options around you are endless. Guests also liked having several bus tours within walking distance.

Raffaello's rooftop bar, Drumbar, has received a lot of great reviews from both hotel guests and outside visitors. With gorgeous views of the night city and the John Hancock Center, the experience here will be unforgettable.

The staff at Raffaello strive to give you a true boutique hotel experience. The personnel are attentive and try to take every request and concern personally. They also offer guest service by text, where you can communicate via text message any questions or requests.

The hotel has only two small elevators. It is advised that you pack a little patience as they are very slow. During peak times, the low capacity adds to long wait times. If you don't need the elevator or don't have a lot of luggage, you may want to take the stairs.

Despite recent renovations, guests still think some cosmetic touch-ups could help. Carpets are still quite old and need replacement, and the wall paint is chipping in several rooms. Several complains about inconsistent and poorly done housekeeping add focus onto the small imperfections.

Many guests have run into billing issues, including held-up payments and wrongful charges for items or services. There were also several instances of rooms being double booked or guests being given a room different than they requested.