OYO Hotel San Antonio East (San Antonio, USA)

Guests remarked that the price they paid for this hotel was a driving factor for choosing it. Travellers also added that if offered all the basics they needed for their stay.

Visitors remarked that the managers and the front desk workers are rather polite. They are professional and friendly. Because of this, visitors mentioned that interactions don't seem burdensome or forced.

Travellers mentioned that across the hotel they found a 24-hour truck stop. Visitors said it was convenient since they were able to find a meal at various times of the night or day.

Visitors remarked that they really felt that the guestrooms need serious attention. They mention issues such as mildew and urine smells, air conditioning that didn't function properly and furniture that is stained. Other visitors remarked that water pressure is almost non-existent. Other visitors stated that the hotel is seriously dilapidated.

Travellers remarked that when it came to the housekeeping at this hotel it left a lot to be desired. For instance, they mentioned dirty towels and stained sheets. Refrigerators also seem to be overlooked and dirty. Others found leftover trash under the beds and around the room. Essentially, based on visitor comments, they feel the hotel housekeeping staff seems to do as little as possible when it comes to cleaning up.

Guests remarked that their guestrooms had a serious roach problem. Visitors mentioned finding the insects in various areas of the room that included the bathroom, refrigerator and beds.