One-Stop Residence Hotel & Office (Kuala Lumpur, Malaysia)

Many guests like that apartments are spacious, with enough storage space for clothes and suitcases, comfortable beds, and fabulous city views. Others state that air conditioning is powerful, and add that each apartment features a kitchenette with a refrigerator and microwave.

Most guests say that the outdoor pool is large and add that water temperature is perfect. Others like that the pool area is well-maintained by employees, and note that pool towels are available upon request.

Many guests state that apartments are cleaned daily and add that bathroom floors are spotless. Others like that the maid service provides fresh towels often, and say that each apartment is equipped with slippers and cleaning products.

Several guests wish that the Internet in apartments was faster, and note that the connection is inconsistent. Others report that Wi-Fi in other parts of the building is also unstable, and add that the Internet is slow even in the fitness centre and near the pool.

Some guests dislike that onsite parking is not included in the price, and state that this service is on the expensive side. Others state that parking outside the property is limited at night because there are many clubs in the neighbourhood.

Several guests feel that employees need training in customer service and say that receptionists speak little English and rarely greet visitors with a smile. Others wish that the check-in at the property was faster, and add there is no room service available.