Old Grey Mare Hotel (Kingston-upon-Hull, United Kingdom)

Guests love and appreciate that parking is readily available and free at this hotel. It's a nice way to start your holiday, and the inn's location is perfect for getting to know the university and surrounding sites. It's great for visiting students and their families, or uni job prospects.

Praise goes to the rooms' comfort level, pleasing décor, and overall value for what it cost. There's ample storage space and the layout is simple and cosy. The beds are fine, with snugly pillows and crisp linens, making it possible for restful sleep.

All of the staff share the common intent of helping to make sure you have had a good time during your stay. They're prompt in responding to enquiries and making adjustments when necessary, and will happily arrange for transport or advise as to the best routes and the best sites to see.

At times, the rooms could do with a once over to check that everything has been refreshened. There have been stains, dust and dirt piles, unswept crumbs, and other traces of the surface being cleaned, but not deeply, or between layers.

The menu quality and presentations range from wonderful and delicious to poorly cooked, nothing special, and considerably overpriced. You may experience only one impression of the meals, or you may experience a range during your stay.

If you find steps to be challenging then you should let the staff know that an upper room may present problems. The stairs are plenty, and easily walked up and down.