Five Star staff.
Most guests give the front desk and management staff rave reviews for their personable and professional customer service, noting that they happily "go above and beyond" to make their stay comfortable. Though the Mercure Georgian House Bolton is a three star hotel, several guests noted that even the youngest staff members seem to be very well trained and hard working, and that everyone seems to enjoy their work. Several guests noted that the level of customer service was better than they had experienced in much pricier hotels.