Mamaison All-Suites Spa Hotel Pokrovka (Moscow, Russia)

Many guests appreciate that the Kremlin, State Historical Museum and world famous Gorky Park are easily accessible. Others add that the local neighbourhood of Basmanny includes historical landmarks including Kursky Rail Terminal, memorial buildings of Petrine Baroque and the famous German Quarter, and love the unique architecture of the nearby Apraksin-Trubetskoy Palace.

Several guests mention that the pool and sauna have a comforting atmosphere, and love the warm pampering service in the traditional hammam. Others add that the business centre can host up to 45 guests, and love that the Congress Hall and adjoining meeting areas are equipped with the latest audiovisual technology.

Many guests comment that the rooms are large and spacious, and the bathroom fittings are modern. Others add that the bathroom floors are spotless, and appreciate that there is ample space for wardrobe and luggage storage.

Some guests mention that housekeeping staff occasionally forgets to replenish the coffee and tea station and bathroom toiletries. Others add that housekeeping staff has to be reminded to change the bedding and towels, and dislike that staff is often not available throughout the day.

A handful of guests note that there is no separate pool area for children, and dislike that supervisory staff are not available. Others add that there is no playground on the property, and comment that the restaurant does not have a separate children’s menu.

Some guests note that the furniture in the lobby and common areas is shabby, the tiles are stained and the windows need cleaning, and mention that the air conditioning in the lounge is not effective. Others add that bathrooms near the lobby are often out-of-order, and mention that the lifts are slow and very noisy.