Intercontinental Bali Sanur Resort, An Ihg Hotel (Sanur, Indonesia)

Many guests note that rooms are spacious and nicely decorated, with amazing ocean views, a large private balcony, and comfortable beds. Others like that the maid service cleans the rooms daily and provides a set of fresh towels often without being intrusive.

Most guests comment that the swimming pools look inviting, with plenty of sun loungers and umbrellas, and add that the full-service spa offers amazing treatments including body treatments, massages on the beach, and aromatherapy treatments. Others like that bicycle rentals are free of charge, and say that there is a great golf course nearby.

Many guests appreciate the beachfront location and note that Serangan Turtle Island is easily reachable. Others state that several beaches are within walking distance, and add that the hotel is easy to find.

Several guests report that the buffet breakfast is average and say there is not a lot to choose from. Others wish there were more International dishes offered at the onsite restaurants, and add that room service is slow and often unreachable by phone.

Some guests dislike that the Internet near the pool and at one of the restaurants is slow, and state that the connection is bad even in the lobby. Others say that Wi-Fi in rooms is also not fast, especially in units that are located on higher floors.

Several guests feel that employees could use training in customer service, and note that the pool attendants are not attentive. Others wish that the service at the restaurants was a bit faster, and say that the check-in is slow.