Hotel The Yankee, Trademark Collection By Wyndham (Lenox, USA)

Guests reported that from the time they arrived at Yankee Inn, staff went above and beyond to ensure every guest was happy and comfortable. Staff members acknowledge guests immediately upon arrival, they resolve issues as quickly as possible, they are patient with everyone including children and they have no problem helping guests decide what to see in the area.

The guest rooms are quite spacious with lots of room to move about and store personal items. Guests also reported that the rooms are spotless, there are plenty of amenities, there's a lot of natural light coming into the rooms, beds are comfortable, bathrooms are large and the walls are soundproof.

The breakfast served at this hotel is extensive beyond a typical continental breakfast with lots of quality, fresh and well-prepared items to choose from. Everything from bagels to fresh fruit to a wide range of cereals is available.

The rooms at Yankee Inn are small with hardly any room to turn around and the furnishings and decor are old-fashioned. Guests also reported malfunctioning Wi-Fi, stained carpet, tattered upholstery, uncomfortable beds, poor lighting, broken locks on doors, chipped paint on walls, a lack of soundproofing, a musty smell, loud air conditioning and poor showers with a lack of hot water and water pressure.

Guests reported that there isn't much to choose from at breakfast and what's available is of poor-quality with stale and tasteless items and a lack of fresh fruit.

Guests reported being greeted by grumpy staff who seemed disinterested in serving them. This low level of service continues throughout an entire stay with long waits to be checked in, issues with overbooking that result in guests having to find alternative, last-minute accommodations, staff members who provide misleading information about the area and staff who drink, smoke and talk loudly close to guests' rooms.