Hotel Villa 1565 (St. Augustine, USA)

Many guests were upbeat about the customer service they experienced, often calling personnel friendly, professional and accommodating.

The rooms were often described as straightforward but well-equipped and sufficiently comfortable and clean for a shorter stay. However, a few reviewers felt the bathrooms were rather small. Freebies like car parking and the continental breakfast appealed to budget-conscious visitors, many of whom thought the room rates were affordable. Some guests felt they got good value for money.

The location of this property proved popular with guests as it put them within one mile of downtown with its Spanish colonial architecture and historical attractions. Sightseers also liked the proximity to the Fountain of Youth park, just around the corner. There was also a handy trolley stop right outside for trips to downtown. Another bonus was the choice of dining options that were just a short walk away. Motorists appreciated the easy access to highway I-95, US Route 1, the airport and area beaches.

Although guests often said the in-room amenities were in good working order, some critics called for further updating to tackle largely cosmetic maintenance issues like dated decor, aging furniture, marked walls and tired-looking carpets.

Reviewers appreciated the free Wi-Fi access offered at this property. Nevertheless, some users felt the network was occasionally prone to patchy coverage or underwhelming speeds.

Although many guests found the accommodation to be suitably clean for their needs, others took issue with the standard of cleanliness. In some rooms there were occasional reports of mold, stained bedding, musty smells and bathrooms that weren't always cleaned thoroughly. There were also infrequent claims of encounters with cockroaches.