Hotel Travelodge Peoria and Conference Center (Peoria, USA)

Usually, cleanliness issues aren't the best features of a hotel, but this hotel is noted for its clean appearances. The rooms and pool areas are spotless, making the entire stay cozy and comfortable.

The pool area and atrium is such a unique and pleasant feature of this hotel. The area has plenty of sitting space in a common area with a sauna and even a game room. Some rooms even face the pool, making for a truly tropical feel.

The customer service is noted for the high levels of hospitality given. The staff, from management to cleaning to wait staff in the restaurant, are professional and helpful. The teamwork attitude has an accommodating level of service in every area of stay.

Some fixtures and features of the hotel are broken and need to be replaced. Also, some requests for special amenities, such as refrigerators, can't always be honored or are routinely forgotten, making for an unpleasant situation, rather than a worrisome stay.

The hotel is very busy, especially with conferences, and the rooms show signs of heavy wear and tea. The bathrooms, especially, have basic and standard features, rather than any signs of luxury. Some common areas could also do with freshening up.

Guests who book online often have problems when showing up in person to claim a specific room. Rooms are often changed or downgraded and often special requests can't be honored as the rooms are routinely booked up. This can be a problem if no nonsmoking rooms are available or for guests traveling with pets.