Hotel The Westin Osaka (Osaka, Japan)

Guests favourably discussed the hotel's shuttle service, which they often used to get to the nearest transit station. Many guests said that amenity made their stays much simpler and said they used that mode of transport several times throughout their hotel experiences.

Generally, guests found that the hotel's workers were very courteous. They mentioned the employees have friendly attitudes and said they also speak fluent English. There were also comments about how the staff helped staff book transportation, and that perk was especially welcome to guests who were not familiar with the city.

Guests frequently gave feedback to say that their rooms were very large. They said the rooms were especially spacious when compared to usual Japanese standards.

Guests thought the rooms here could really use updates. They mentioned that the way the rooms were decorated was in a style that was popular several decades ago. Although this fault was not something that would prevent guests from staying again, it was a noticeable downside.

Guests admitted that for the prices they paid, they expected higher quality accommodations. They cited the names of other properties in their reviews that they believed represented better values than what this hotel provided them.

Guests remarked that they had to pay additional fees to make use of the fitness centre and swimming pool. They were disappointed at that, and were surprised about the extra charges were required.