Hotel The Ubud Village Resort & Spa (Ubud, Indonesia)

Guests consistently reported that the hotel's employees bent over backwards to make sure they were well taken care of during their stays. Always pleasant and warm, the workers truly seem to understand the meaning of excellent service, judging by feedback.

Guests were really wowed by the lush, relaxing setting of this resort. They said the calm surroundings and beautiful scenery really helped them have holidays they'd remember forever. Many guests chose to stay here when celebrating things like birthdays or wedding anniversaries and were not disappointed by their decisions to do so.

Guests appreciated how the hotel offers a complimentary service that goes from the resort to the town centre every hour. They reported that the service is very reliable and was helpful when they weren't in the mood to make the trek on foot.

Guests commented that they could see some areas of the hotel that had not been properly maintained through the years and had been hastily patched or not fixed at all. Although these issues generally did not interfere with the overall functionality of the property, they caused guests to have less-than-great impressions. Also, guests thought the villas looked dated and could do with upgrades.

Guests were frequently annoyed by the persistent bugs around and inside the property. They warned that the bugs quickly get inside via any opening they can, and found it difficult to get used to the sheer number of bugs they saw.

Guests who opted to use the resort's private driver service thought the price for that amenity was much too high. That was especially true compared to the price of standard taxis in the area.