Hotel The Peninsula Tokyo (Tokyo, Japan)

Only a few of the world's finest hotels have a Rolls-Royce as a shuttle, but The Peninsula Tokyo has three, including one immaculately restored vintage Phantom II. Guests adore arriving like VIPs and regularly remark on the flawless service, which includes in-room check in and no queuing.

This hotel's huge rooms often leave travellers speechless, as do the world-class views over Tokyo and the Imperial Palace. Luxuries such as robes, slippers and gift baskets for kids are oft mentioned as well as the in-room technology which includes remote-controlled curtains, humidity settings and mood lighting.

This hotel's prime location is loved by reviewers, who marvel at being able to reach the Hibaya subway without leaving the building. Many also comment on the property's proximity to upmarket Ginza district with its trendy boutiques, galleries, eateries and thrilling nightlife spots.

Although the hotel's concierge staff are most often praised for going beyond the call of duty, some reviewers find them inundated by queuing guests while others warn of slow responses when emailing them with requests ahead of arrival. The occasional guest reports being sent to restaurants that taxis can't find.

The Lobby Lounge and the fitness room have no windows and some reviewers find the lack of natural light bothersome. As the main breakfast restaurant, the Lobby Lounge leaves some longing for an inspiring dawn backdrop, while some gym-goers claim a view would keep them training longer.

Guests have mixed experiences of hotel staff, with some complaining that their expectations of five-star service are quashed by run ins with less-than-amenable waiting staff and over-taxed front-of-house personnel. Some travellers leave with the impression that staff are working on autopilot and would appreciate some personalised touches.