Hotel The Pacific Sutera (Kota Kinabalu, Malaysia)

Guests generally had positive things to say about the treatment they received from staff. Numerous reviews mentioned particular employees by name because guests wished to call attention to those workers to thank them for the good service. Also, guests commented that it seemed nothing was too much to ask of the staff.

There was a significant amount of favourable feedback regarding the views that could be seen around the resort. Guests especially raved about the sunsets that were often visible from their rooms. There are also some rooms that provide views of the sea, and guests found those to be similarly outstanding.

Guests loved the beds and pillows at this property. They found both very comfortable, which helped them sleep soundly while away from home.

Guests frequently commented that the rooms could really do with major updates. From peeling paint to chipped tiles, guests noted several signs that the property is aging. They thought that besides looking tired, the décor was stuck several decades in the past.

Guests complained that their rooms smelled very strongly of must. Guests mentioned that the odour was so severe that it seemed overpowering and made it where they did not want to spend much time in their rooms.

According to feedback, this property is popular with large tour groups. Guests remarked that some of the groups were extremely impatient and loud during the serving of breakfast, and said the size of the groups made it hard to relax and find places to sit.