Hotel The Hand (Chirk, United Kingdom)

Guest satisfaction seems reasonably high at the Hand Hotel. Beyond occasional slip ups, the staff here seem to have everything running smoothly. The majority of previous guests have found the staff friendly, approachable and keen to help.

Although a number of guests mention that they found the rooms here were dated and, in some cases, in need of a deep clean, many found the accommodation comfortable regardless. Rooms are often described as fairly spacious and guests find that the rooms are topped up with supplies daily.

Previous guests mention that they found the room rates reasonable, with many agreeing that the hotel has some issues but the rooms come at a fair price. Value for money increases further thanks to freebies such as breakfast and parking.

Despite an overall sense of satisfaction with the service here, a number of reviews indicate that there is room for improvement with the check-in process. Some guests simply found that it took a long time and others say the whole process was a little messy.

A number of past reviews reveal some frequently occurring feedback. Guests regularly report having problems using the Wi-Fi, a lack of hot water and no heating.

Reviews of the Hand Hotel suggest that increased attention needs to be paid to the maintenance and upkeep of the property. Guests mention poor cleanliness in public areas, dated decor and furniture and a disappointing garden area.