Hotel SureStay Plus by Best Western Louisville Airport Expo (Louisville, USA)

Many guests comment on the recreational facilities, pool and the on-site gym, saying that both those areas are well-maintained and clean. They say that the gym is spacious, and has a nice selection of older, but completely functional exercise equipment.

Most guests note that the employees are very friendly and attentive, commenting on how they acknowledge guests whenever they pass by, and are quick to offer help and answer questions. Several guests say that front desk employees are generous with their time, and familiar with the area.

Many guests point out that the hotel allows pets, and does not charge a pet fee, saying that this is truly rare and makes them feel appreciated and welcomed. They note that there are some pet-friendly areas close by, and that dog-parks and kennels are only a short drive away.

Several guests note that the Internet connection is not the most reliable, and that it disconnects occasionally, and they recommend using a personal data plan during peak hours.

Some guests say that the property is close to the airport, so some noise is to be expected, but mostly agree that the noise levels are minimal, and most noticeable in the early morning hours. They recommend that light sleepers pack earplugs just to be on the safe side.

Several guests comment that the beds are bit on the hard side, saying that it is difficult to get comfortable on them, and that this can result in a less than perfect night's sleep. However, they are quick to point out that arrangements can be made at the front desk, and that it might be just a question of personal preferences.