Hotel Sonesta Select Miami Lakes (Miami Lakes, USA)

Although the rooms here don’t entirely escape criticism, the general consensus about the standard of the accommodation is that you can expect to find it clean, reasonably comfortable, and of a decent size. Understandably, rooms with balconies and mini-fridges are favored.

Most guests have rated the standard of service here reasonably highly, with many commenting that they found the staff welcoming and friendly. The staff seems approachable and appear to do their best to answer any questions and resolve any issues that are brought to their attention.

Guests comment favorably about the standard of the living-room style lobby, finding this a nice place to relax after grabbing a Starbucks coffee from the Bistro. The courtyard also attracts positive feedback and the pool, while looking a little dated, is typically described as clean.

While rooms are generally found to be clean and comfortable, there are some problems. Feedback suggests that the accommodation generally looks fairly dated. Plus, guests report disappointments such as poorly performing air-con and inconveniences like broken plug sockets.

While it seems unlikely that you’ll encounter major issues with unwanted noise here, there’s always the chance that you’ll have some particularly rowdy neighbors and, in these cases, the soundproofing seems inadequate. Guests were also able to hear some noise from the hallways, the pool, and the courtyard area.

Previous guests have had some difficulties with the key cards for the rooms, often mentioning that these had to be reset multiple times throughout their stay. A fair number, although not all, guests have also expressed dissatisfaction with the speed of the Wi-Fi.